Refund Policy

Dr Pepper provides a straightforward and customer-focused return process for purchases of Dr Pepper beverages, sodas, zero sugar drinks, diet options, flavored soda varieties, and related drink products made through our United States storefront.

30-Day Returns and Exchanges

You may request a no-reason return or exchange within 30 days after receiving your order. Returned items should include the order information and be in a condition suitable for review. If your order arrives damaged, incorrect, or affected by a quality issue, contact us promptly so we can arrange a resolution.

Return Shipping

Dr Pepper pays return shipping for both no-reason returns and quality-related returns. We will provide a prepaid return label or an equivalent free return arrangement before you send the item back.

Items That Cannot Be Returned

Customized products, clearance products, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for return unless applicable law requires otherwise. Beverage items intended for return should not be consumed.

Refunds

Approved refunds are issued to the original payment method. After the return is received and processed, please allow 5-10 business days for the credit to appear, depending on your payment provider.

Cancellations

You may cancel an order before it ships. Once an order has shipped, it is handled under this Refund Policy.

Start a Request

Customer support is available Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles). Email gasuisamoli@gmail.com or call (319) 673-6000. Mailing and return address: 51 N 200 E, Provo, Utah, 84606, US.